Last updated: September 14, 2026
Thank you for shopping with Soft Gleam. Please review the following policy if you are not satisfied with your purchase.
Return Eligibility
You may request a return for a refund or an exchange within 14 days of receiving your order.
Returned items must:
- Remain in their original condition and be suitable for resale
- Include the original packaging, tags and all accessories
- Be accompanied by an order number or proof of purchase
Natural Variations and Wear
Silver tarnishing or scratches caused by wear are considered normal wear and tear and are not eligible grounds for a return.
Minor differences in the shape, size, luster or surface texture of natural pearls are natural variations and are not considered quality defects.
Items Excluded from Change of Mind Returns
The following items cannot be returned unless there is a quality issue:
- Customized items
- Engraved items
- Personalized items
- Earrings and similar intimate-wear items
How to Request a Return
Email LN15665113715@gmail.com to request a return. We will provide the return address and instructions.
Refund Processing
Once we receive your returned item, we will inspect it and notify you of the outcome.
If the return is approved, we will refund your original payment method. The refund will be credited within 10 business days of approval.
Exchanges for Quality Issues
We offer free exchanges for quality issues, such as broken silver jewelry or detached pearls where the damage was not caused by the customer.
To request a replacement of the same item, email LN15665113715@gmail.com.
Return Shipping Costs
Soft Gleam covers return and exchange shipping costs arising from quality issues.
The buyer is responsible for return shipping costs for reasons unrelated to quality, such as personal preference, a change of mind or a personal inability to receive the item.
Contact Us
For questions about returns, refunds or exchanges, email LN15665113715@gmail.com.