退款政策

Last updated: September 26, 2026

Thank you for shopping with Cencri. Please review the following policy regarding returns, refunds, exchanges, and repairs for our handcrafted silver jewelry.

1. Return Eligibility
You may request a return for a refund or exchange within 30 days of receiving your order.
To be eligible for a return, your item must:
- Remain unworn, undamaged, and in its original condition suitable for resale
- Include the original jewelry box, protective packaging, pouches, and tags
- Be accompanied by the original order number or proof of purchase

2. Natural Silver Characteristics & Normal Wear
- Handcrafted Details: Minor individual variations in finish, shape, or texture are intrinsic to artisanal silver craftsmanship and are not considered quality defects.
- Natural Oxidation: Silver naturally tarnishes or oxidizes over time when exposed to air, sweat, or cosmetics. This is normal wear and can be easily restored using a silver polishing cloth; it does not qualify as a defect or ground for return.

3. Items Excluded from Returns
The following items cannot be returned or exchanged unless there is a verified craftsmanship defect:
- Custom-made, engraved, or personalized silver jewelry
- Earrings and ear studs (due to strict hygiene and health standards)
- Items purchased on final clearance

4. How to Request a Return
To initiate a return, please email us at hello.cencri@gmail.com with your order number and reason for return. Once your request is accepted, we will provide you with the return address and instructions.

5. Quality Issues: Free Returns, Exchanges, or Repairs
We stand behind our craftsmanship. We offer free returns (full refund), free replacements, or professional repairs for verified manufacturing defects (such as non-human caused broken clasps, broken links, or structural craftsmanship defects).
To report a quality issue and request a free return, replacement, or repair, please email photos or videos of the item to hello.cencri@gmail.com.

6. Return Shipping Costs
- Quality Issues / Craftsmanship Defects: Cencri covers all return, replacement, or repair shipping costs for verified quality issues.
- Change of Mind / Personal Preference: The customer is responsible for all return shipping fees, tracking services, and applicable customs duties.

7. Refund Processing
Once your return is received and thoroughly inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original method of payment within 10 business days.

8. Contact Us
For any questions regarding returns, refunds, exchanges, or repairs, please contact us at hello.cencri@gmail.com.