物流政策

Last updated: September 26, 2026

At Cencri, we are dedicated to delivering your handcrafted silver jewelry safely, securely, and promptly to destinations worldwide.

1. Order Processing Time
- Ready-to-Ship Items: Orders are carefully packaged and dispatched within 1–2 business days.
- Custom & Engraved Pieces: Please allow 3–5 business days for our artisans to craft and inspect your bespoke silver jewelry before dispatch.
- Pre-Order Items: Pre-order or made-to-order pieces are specially crafted and typically dispatched within 7 business days. (If your order contains both in-stock and pre-order items, the entire order will be shipped together once all items are ready).
- Orders are processed Monday through Friday, excluding public holidays.
- During peak promotion seasons or high volume periods, processing times may be slightly extended; we will notify you by email if any delay occurs.

2. Shipping Destinations & Delivery Estimates
We ship worldwide, including the United States, Canada, the United Kingdom, Australia, European Union countries, and select regions across Asia.
Estimated shipping transit times (excluding processing and customs clearance):
- Standard International Shipping: 7–15 business days
- Express Courier Shipping: 3–7 business days

3. Shipping Rates
Shipping charges are calculated automatically at checkout based on your delivery destination and chosen shipping service.

4. Tracking Your Order
Once your jewelry package has been dispatched, you will receive an automated shipping confirmation email containing your tracking number and carrier link so you can follow its journey.

5. Customs, Taxes & Import Duties
International shipments may be subject to customs inspection, import duties, and local taxes levied by the destination country.
- These fees are determined by your local customs authority and are the sole responsibility of the recipient.
- Cencri cannot predict or control these charges. Parcels returned or abandoned due to a refusal to pay local customs fees are not eligible for a refund.

6. Lost, Damaged or Delayed Shipments
- If your tracking status indicates "Delivered" but you have not received your package, please verify your surroundings, porch, mailbox, and check with household members or neighbors.
- If a parcel is confirmed damaged or lost in transit, please contact us immediately. We will initiate a formal trace with the carrier and arrange a complimentary replacement or solution.
- Please ensure your delivery address is accurate at checkout; Cencri is not responsible for failed deliveries due to incorrect addresses provided by the customer.

7. Contact Us
For any inquiries regarding shipping, delivery status, or international customs, please contact our team at hello.cencri@gmail.com.